Privacy and Cookie Policy
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Privacy & Cookie Policy

Last Updated: 01-01-2026

OnlineTickets.ie (“we”, “us”, “our”) is committed to protecting your personal data and respecting your privacy.

This Privacy & Cookie Policy explains how we collect, use, disclose and protect personal data when you use www.onlinetickets.ie, any sub-pages (including www.onlinetickets.ie/organisername), or any custom domain connected to our platform.

We comply with:

  • The General Data Protection Regulation (EU) 2016/679 (“GDPR”)

  • The Data Protection Act 2018 (Ireland)

1. Who We Are

OnlineTickets.ie operates an online ticketing platform for event organisers.

For the purposes of data protection law:

  • OnlineTickets.ie acts as a data controller in respect of platform account data and ticket transaction data.

  • Event Organisers act as independent data controllers in respect of their own event attendee data and communications.

If you have any questions about this Policy, you can contact:

[Company Name]
[Registered Address]
[Contact Email Address]

2. The Types of Personal Data We Collect

We may collect and process the following categories of personal data:

A. Account Information

  • Full name

  • Email address

  • Phone number

  • Billing address

  • Account login credentials (encrypted)

B. Ticket Purchase Information

  • Event name

  • Ticket type and quantity

  • Transaction ID

  • Payment confirmation status

  • Attendance records

We do not store full credit or debit card details.

C. Organiser Information

Where you register as an Event Organiser, we may collect:

  • Business name

  • Company number (if applicable)

  • Registered address

  • Contact details

  • Bank account details (for settlement purposes)

  • Tax-related information where required

D. Technical & Usage Data

  • IP address

  • Browser type

  • Device type

  • Access times

  • Referring website

  • Cookie identifiers

E. Gaming or Eligibility Data (Where Applicable)

For bingo, raffles or similar events, additional information may be collected where required to verify:

  • Eligibility

  • Location

  • Compliance with legal participation requirements

3. How We Use Personal Data

We process personal data on the following legal bases:

A. Performance of a Contract

To:

  • Process ticket purchases

  • Issue e-tickets

  • Provide customer support

  • Manage organiser accounts

  • Settle payments (where applicable)

B. Legal Obligation

To:

  • Comply with tax and accounting laws

  • Comply with gaming or regulatory requirements

  • Respond to lawful requests from authorities

C. Legitimate Interests

To:

  • Prevent fraud and chargebacks

  • Maintain platform security

  • Improve platform functionality

  • Manage disputes

We ensure that our legitimate interests do not override your fundamental rights.

D. Consent (Where Required)

Where required by law, we rely on consent for certain marketing communications.

4. Email Communications

We may send:

Event-Related Communications

These include:

  • Order confirmations

  • Event reminders

  • Important event updates

These are necessary for contract performance.

Communications on Behalf of Organisers

We may send emails to buyers relating to events they have purchased tickets for.

In such cases:

  • The Organiser remains responsible for the lawfulness of the communication.

  • You may unsubscribe at any time using the link provided.

We do not sell buyer data and we do not use buyer data for unrelated third-party marketing.

5. Organiser Access to Buyer Data

Event Organisers receive access only to personal data relating to ticket buyers for their own events.

Organisers:

  • Do not have access to buyers of other events.

  • Act as independent data controllers for their event data.

  • Must comply with GDPR and applicable data protection law.

OnlineTickets.ie is not responsible for misuse of personal data by an Organiser once lawfully accessed.

6. White-Label Domains

Some events may be accessible via custom domains operated by the Organiser but powered by OnlineTickets.ie.

In such cases:

  • The platform infrastructure remains operated by OnlineTickets.ie.

  • This Privacy Policy continues to apply to platform-level data processing.

  • The Organiser may publish its own privacy notice relating to event-specific processing.

7. Payment Processing

Payments are processed securely through third-party payment providers including:

  • Stripe

  • PayPal

Where Organisers use their own payment accounts, payment processing is governed by the provider’s privacy policy.

Where payments are processed through OnlineTickets.ie’s merchant account, payment providers act as independent data controllers.

We do not store full card details on our servers.

8. Sharing of Personal Data

We do not sell personal data.

We may share data with:

  • Payment service providers

  • IT hosting providers

  • Email service providers

  • Professional advisers (legal, accounting)

  • Regulatory authorities where legally required

We may also share data where necessary to prevent fraud or enforce our legal rights.

9. International Transfers

Where personal data is transferred outside the European Economic Area (EEA), we ensure appropriate safeguards are in place, such as:

  • EU Standard Contractual Clauses

  • Transfers to jurisdictions deemed adequate by the European Commission

10. Data Retention

We retain personal data:

  • For as long as necessary to fulfil contractual purposes

  • For accounting and tax compliance (typically up to 6 years under Irish law)

  • For fraud prevention and dispute resolution

After this period, data is securely deleted or anonymised.

11. Data Security

We implement appropriate technical and organisational measures to protect personal data, including:

  • Secure hosting environments

  • Encrypted transmission of payment data

  • Restricted access controls

  • Regular system monitoring

However, no system can be guaranteed 100% secure.

12. Your Rights Under GDPR

You have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request erasure (subject to legal limits)

  • Restrict processing

  • Object to processing

  • Request data portability

  • Withdraw consent (where applicable)

Requests may be made to: [Insert Contact Email]

You also have the right to lodge a complaint with the Data Protection Commission in Ireland.

13. Cookies

We use cookies to:

  • Enable core website functionality

  • Remember user preferences

  • Analyse website traffic

  • Improve user experience

Cookies may include essential, functional and analytical cookies.

You may control cookies through your browser settings.

Where legally required, cookie consent mechanisms will be provided.

14. Changes to This Policy

We may update this Privacy & Cookie Policy from time to time.

Any updates will be published on this page with a revised “Last Updated” date.

Continued use of the Platform after updates constitutes acceptance of the revised policy.