Help

Frequently Asked Questions

• How do I know if my order went through?

After placing a successful order, you should receive a confirmation number and/or confirmation email. You can also log in to your account and check "User Menu > Order > Order History".

• How can I print my tickets?

When you complete the purchase, assuming that you have selected e-tickets as delivery method:

You'll see the tickets on the confirmation page and can print them right away
In your confirmation email, there is a link to the "Print Tickets"
You can log in to your account and print tickets from "User Menu > Tickets > Print Tickets".

• I checked out as a guest and didn't create an account. Can I still login to manage, print or refund my tickets?

Yes, click on the sign in button, enter the email you used for the purchase and you can claim your account by confirming your email address.

• My credit card show a charge but I never received my tickets?

Credit card dashboards often show Authorizations as charges and that confuses buyers. Authorization is not a charge and will go away automatically in a few days. A failed authorization means that the transaction was failed for some reason. If you tried purchasing, but never received a confirmation number or confirmation email but you see a charge, that is most likely a failed authorization and not a charge.

Before trying to purchase again, check "User menu > Tickets > My Tickets" to make sure your purchase did not go through. If your order has not gone through, you should try purchasing again. Your purchase is only successful when you see the confirmation page.

• Why does my credit card show more than one charge for a single purchase? Am I double-charged?

1- Check "User menu > Tickets > My Tickets" to make sure your purchase went through only once. If you've made more than one purchase, you may want to return the duplicates.

2- If you've submitted your transaction with a wrong billing address, the AVS (address verification system, used by credit card processors to prevent fraud) will reject your payment but put a temporary hold on the amount, also known as "authorization". The authorization is not a charge and will drop off your statement in a few days. Check your statement again in a few days to confirm that the amount is gone.

• Do I need to print my e-tickets, or can I just show on my phone?

Most events accept mobile tickets, but some don't. Unless clearly instructed otherwise in the event information or the delivery method choices, you should try to print your tickets.

• Can I change my ticket delivery method?

• Can I change my seat or performance if I got the wrong tickets?

If the exchange policy of the event allows exchanges or upgrades, you can use "User Menu > Tickets > Exchange Tickets" to exchange, upgrade or change the date of your tickets.

If the return policy of the event allows returns, you can use "User Menu > Tickets > Return Tickets" to return your tickets for store credit and purchase a new set of tickets. Your store credit will be applied on the checkout page.your purchase went through only once. If you've made more than one purchase, you may want to return the duplicates.

Otherwise, you can contact us. We may be able to exchange the tickets for you.

• What if I didn't receive a confirmation email or invoice?

First, check your spam folder. If the email isn't there, you've probably entered an invalid email address or are using a system that blocks our emails.

To view, print, or receive the confirmation and email as an invoice, use the "User menu > Orders > Order History" and click on the icon for the invoice.

• How do I sign in if I forgot my password?

If you've entered the correct email address, you can simply reset your password. Click on the Sign In button, click Forgot Password, and wait a few minutes. You'll receive the password recovery code in your email, and you can then change your password.

• I cannot sign in and I haven't gotten any emails (welcome email, order confirmation, password recovery) from you. What should I do?

You've probably signed up with a wrong email address or made a typo in your email address. Try to sign up again with the correct email address.

• I purchased Refund Protection. How can I file a claim?

Refund protection is offered through XCover, an independent, 3rd party company. All claims and refunds should be processed directly and solely through XCover. We are not in any way involved or responsible in the refund protection process.

Should you need to file a claim, create an account on https://www.xcover.com/en/login with the same email address that you used to purchase the tickets and file your claim online. If you have any questions or concerns, contact XCover.com directly as XCover, and not the website you purchased tickets from, is solely in charge of the claims and refund protection.

All the information that you need to file a claim with XCover is included in your sales confirmation email and you can access them again from the 'Order History' menu.

Finding & Buying Tickets

How To Find/Buy a Ticket:

Go to the Tickets page by clicking on the top menu.
You will see a list of available events. Click on the "button" for your desired event.
You will be redirected to the "Find Tickets" page where you can simply select the number of tickets that you need and add them to your shopping cart.
If the event is 'Assigned Seat', you may be able to select your seat on the interactive seating chart or ask the system to find you the best available seats.
You can see and verify the assigned seats in your shopping cart before making the purchase.
Now that you have tickets in your shopping cart, press the "Proceed to Checkout" button to go to the checkout page. If you are not already logged in, you will be asked to log in or create a new account or checkout as a guest. It is quick and easy.
On the checkout page, choose the required delivery method and fill out your billing and credit card information to complete the transaction.
Upon successful completion of the transaction, you should receive a confirmation number and a confirmation email will be sent to you. You will also be able to see your tickets using the "My Tickets" link on the main menu.
If e-tickets are selected as the delivery method, you can print your tickets immediately or at a later time using the link in your confirmation email or by logging into your account and using the "print e-tickets" option from the top menu.

How do I receive my tickets?

Each event may offer one or more delivery methods that you can choose on the checkout page.

E-tickets (print or show on the phone): You will receive tickets right after the purchase and can either print them or show them on the phone to get admitted. If you don't have a printer at the time of purchase, you can still choose the e-tickets option and print them later by using the link in your confirmation email or going to "print e-tickets" on the main menu.
Please note that some events may require you to print the tickets. Read the delivery method description to see if printing is required.
Will-Call (collection or pickup): If Will-Call is selected as the delivery method, you need to pick up your tickets at the location specified. It is usually at the venue on the event day or it could be at some other location.
You may need to provide a matching ID or the credit card you used during the purchase to pick up the tickets.
Mail/Post: If mail is selected, you will be asked for a shipping address and the tickets will be sent to you.

Returning A Ticket (Returns Policy)

Refund and Cancellation Policy

Kilconly Bingo

Kilconly Bingo is operated as a community fundraising activity by Kilconly Community Enterprise Company Limited by Guarantee (Registered Charity No. 20206965).

Because bingo books, flyer pages, and raffle tickets relate to a specific bingo event, refunds are limited as set out below.

1. Before the Bingo Event Begins

Where a participant contacts the organiser before the bingo event begins, we will make reasonable efforts to assist where possible.

Refunds may be issued at the organiser’s discretion where:

• a duplicate purchase has occurred
• a payment error has been made
• the request is received before the bingo event has commenced

2. After the Bingo Event Begins

Once the bingo event has commenced, entries are generally non-refundable, as the bingo books and flyer pages are already in play.

3. Event Cancellation or Technical Issues

If a bingo event is cancelled, postponed, or significantly disrupted due to technical issues or circumstances beyond our control, the organiser may:

• reschedule the event, or
• issue refunds or credit for a future bingo event where appropriate.

4. Payment Processing Errors

If an error occurs during payment processing, please contact us as soon as possible and we will investigate and resolve the issue.

5. Contact

For refund or payment queries, please contact:

info@kilconlybingo.com

Join Our Mailing List

Join our newsletter to get informed about our upcoming events

How to Register for Email Notifications

If you have not signed up yet, you can register for email notifications during sign up. Click on the "Sign In" menu and sign up.
If you have already signed up, login using your email address and password and go to the "My Account" page from the menu, to set your mailing list preference.

Privacy & Cookie Policy

PRIVACY POLICY

Kilconly Bingo

Last updated: 12-03-2026

Kilconly Bingo is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website or participate in our community bingo activities.

1. Who We Are

Kilconly Bingo is operated by:

Kilconly Community Enterprise Company Limited by Guarantee
Company Number: 798530
Registered Charity Number: 20206965

For the purposes of data protection law, we act as the data controller in respect of personal data collected through this website and our bingo activities.

2. What Information We Collect

We may collect the following types of personal information.

Information You Provide to Us

This may include:

• name
• email address
• contact details
• bingo book, flyer, or raffle purchase details
• communications you send to us (for example enquiries or complaints)

Payment Information

Payments are processed through third-party payment providers (such as Stripe).

We do not store or process credit card or bank details.

Technical Information

When you visit our website, we may automatically collect limited technical information such as:

• IP address
• browser type and device information
• basic website usage data required for security and system operation

This information is used only to ensure the website functions properly and remains secure.

3. How We Use Your Information

We use personal data only where necessary and for legitimate purposes, including:

• processing bingo book, flyer, and raffle purchases
• administering bingo events and prize payments
• verifying winning entries where required
• publishing limited winner information (such as first name and ticket or card reference) to ensure transparency of bingo results
• responding to enquiries or complaints
• complying with legal and regulatory obligations
• maintaining records for audit, governance, and charity compliance

We do not sell or rent personal data to third parties.

4. Legal Basis for Processing

Under the General Data Protection Regulation (GDPR), we rely on the following legal bases for processing personal data:

Contract – to provide the bingo services requested by you.

Legal obligation – where we must maintain records for legal, regulatory, or financial purposes.

Legitimate interests – for the proper operation, security, and integrity of the bingo and website.

Consent – where required, for example where you opt in to optional communications.

5. Who We Share Your Information With

We may share personal data only where necessary, including with:

• payment service providers (to process payments)
• IT and website service providers
• professional advisers such as accountants or auditors
• regulatory authorities or law enforcement where legally required

All third parties are required to handle your data securely and in accordance with applicable data protection laws.

6. How We Protect Your Information

We take appropriate technical and organisational measures to protect personal data, including:

• secure systems and access controls
• limiting access to personal data to authorised persons only
• retaining data only for as long as necessary

While we take reasonable steps to protect your information, no system can be guaranteed to be completely secure.

7. How Long We Keep Your Data

We retain personal data only for as long as necessary for the purposes for which it was collected, including:

• bingo and prize records
• financial, audit, and charity governance records
• legal and regulatory compliance

Retention periods are determined in accordance with Irish law and regulatory guidance.

8. Cookies and Website Usage

Kilconly Bingo uses cookies that are strictly necessary for the operation of the website.

These cookies are used to:

• enable essential website functionality
• support website security
• ensure the website operates correctly

We do not use cookies for advertising, tracking, or marketing purposes.

Because only strictly necessary cookies are used, a cookie consent banner is not required under current Irish and EU regulations.

You can control or disable cookies through your browser settings, however some parts of the website may not function correctly if cookies are blocked.

9. Your Data Protection Rights

You have the right to:

• access your personal data
• request correction of inaccurate data
• request deletion of your data where applicable
• restrict or object to processing in certain circumstances
• request data portability

To exercise any of these rights, please contact us using the details below.

10. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those websites.

11. Children’s Privacy

Kilconly Bingo is intended for persons aged 18 years or over only.

We do not knowingly collect personal data from anyone under 18.

If you believe a minor has provided us with personal data, please contact us and we will take appropriate steps to remove the information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal, regulatory, or operational requirements.

The most current version will always be published on this website.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle personal data, please contact us:

Email: info@kilconlybingo.com

Organisation:
Kilconly Community Enterprise Company Limited by Guarantee
Company Number: 798530
Registered Charity Number: 20206965

Is Buying on this site Secure

Purchasing on this site is safe and secure:

Our system is 100% automated so nobody has access to your personal information such as your credit card information.
We use SSL (Secure Socket Layer) technology so your personal information (including credit card number) will be encrypted during the transfer to server.
How do I know if I am on a secure (SSL) page?
Always make sure you are on a secure page before entering your personal information.
You are on a secure (SSL) page if:
1. http: at the beginning of your internet address, changes to https:
2. Depending on your browser, a "Lock" icon will appear in your address bar (at the top of the page) or in the status bar (at the bottom of the page).