Help

Frequently Asked Questions

• How do I know if my order went through?

After placing a successful order, you should receive a confirmation number and/or confirmation email. You can also log in to your account and check "User Menu > Order > Order History".

• How can I print my tickets?

When you complete the purchase, assuming that you have selected e-tickets as delivery method:

You'll see the tickets on the confirmation page and can print them right away
In your confirmation email, there is a link to the "Print Tickets"
You can log in to your account and print tickets from "User Menu > Tickets > Print Tickets".

• I checked out as a guest and didn't create an account. Can I still login to manage, print or refund my tickets?

Yes, click on the sign in button, enter the email you used for the purchase and you can claim your account by confirming your email address.

• My credit card show a charge but I never received my tickets?

Credit card dashboards often show Authorizations as charges and that confuses buyers. Authorization is not a charge and will go away automatically in a few days. A failed authorization means that the transaction was failed for some reason. If you tried purchasing, but never received a confirmation number or confirmation email but you see a charge, that is most likely a failed authorization and not a charge.

Before trying to purchase again, check "User menu > Tickets > My Tickets" to make sure your purchase did not go through. If your order has not gone through, you should try purchasing again. Your purchase is only successful when you see the confirmation page.

• Why does my credit card show more than one charge for a single purchase? Am I double-charged?

1- Check "User menu > Tickets > My Tickets" to make sure your purchase went through only once. If you've made more than one purchase, you may want to return the duplicates.

2- If you've submitted your transaction with a wrong billing address, the AVS (address verification system, used by credit card processors to prevent fraud) will reject your payment but put a temporary hold on the amount, also known as "authorization". The authorization is not a charge and will drop off your statement in a few days. Check your statement again in a few days to confirm that the amount is gone.

• Do I need to print my e-tickets, or can I just show on my phone?

Most events accept mobile tickets, but some don't. Unless clearly instructed otherwise in the event information or the delivery method choices, you should try to print your tickets.

• Can I change my ticket delivery method?

• Can I change my seat or performance if I got the wrong tickets?

If the exchange policy of the event allows exchanges or upgrades, you can use "User Menu > Tickets > Exchange Tickets" to exchange, upgrade or change the date of your tickets.

If the return policy of the event allows returns, you can use "User Menu > Tickets > Return Tickets" to return your tickets for store credit and purchase a new set of tickets. Your store credit will be applied on the checkout page.your purchase went through only once. If you've made more than one purchase, you may want to return the duplicates.

Otherwise, you can contact us. We may be able to exchange the tickets for you.

• What if I didn't receive a confirmation email or invoice?

First, check your spam folder. If the email isn't there, you've probably entered an invalid email address or are using a system that blocks our emails.

To view, print, or receive the confirmation and email as an invoice, use the "User menu > Orders > Order History" and click on the icon for the invoice.

• How do I sign in if I forgot my password?

If you've entered the correct email address, you can simply reset your password. Click on the Sign In button, click Forgot Password, and wait a few minutes. You'll receive the password recovery code in your email, and you can then change your password.

• I cannot sign in and I haven't gotten any emails (welcome email, order confirmation, password recovery) from you. What should I do?

You've probably signed up with a wrong email address or made a typo in your email address. Try to sign up again with the correct email address.

• I purchased Refund Protection. How can I file a claim?

Refund protection is offered through XCover, an independent, 3rd party company. All claims and refunds should be processed directly and solely through XCover. We are not in any way involved or responsible in the refund protection process.

Should you need to file a claim, create an account on https://www.xcover.com/en/login with the same email address that you used to purchase the tickets and file your claim online. If you have any questions or concerns, contact XCover.com directly as XCover, and not the website you purchased tickets from, is solely in charge of the claims and refund protection.

All the information that you need to file a claim with XCover is included in your sales confirmation email and you can access them again from the 'Order History' menu.

Finding & Buying Tickets

How To Find/Buy a Ticket:

Go to the Tickets page by clicking on the top menu.
You will see a list of available events. Click on the "button" for your desired event.
You will be redirected to the "Find Tickets" page where you can simply select the number of tickets that you need and add them to your shopping cart.
If the event is 'Assigned Seat', you may be able to select your seat on the interactive seating chart or ask the system to find you the best available seats.
You can see and verify the assigned seats in your shopping cart before making the purchase.
Now that you have tickets in your shopping cart, press the "Proceed to Checkout" button to go to the checkout page. If you are not already logged in, you will be asked to log in or create a new account or checkout as a guest. It is quick and easy.
On the checkout page, choose the required delivery method and fill out your billing and credit card information to complete the transaction.
Upon successful completion of the transaction, you should receive a confirmation number and a confirmation email will be sent to you. You will also be able to see your tickets using the "My Tickets" link on the main menu.
If e-tickets are selected as the delivery method, you can print your tickets immediately or at a later time using the link in your confirmation email or by logging into your account and using the "print e-tickets" option from the top menu.

How do I receive my tickets?

Each event may offer one or more delivery methods that you can choose on the checkout page.

E-tickets (print or show on the phone): You will receive tickets right after the purchase and can either print them or show them on the phone to get admitted. If you don't have a printer at the time of purchase, you can still choose the e-tickets option and print them later by using the link in your confirmation email or going to "print e-tickets" on the main menu.
Please note that some events may require you to print the tickets. Read the delivery method description to see if printing is required.
Will-Call (collection or pickup): If Will-Call is selected as the delivery method, you need to pick up your tickets at the location specified. It is usually at the venue on the event day or it could be at some other location.
You may need to provide a matching ID or the credit card you used during the purchase to pick up the tickets.
Mail/Post: If mail is selected, you will be asked for a shipping address and the tickets will be sent to you.

Returning A Ticket (Returns Policy)

REFUND AND CANCELLATION POLICY

Kilconly Bingo

Last Updated: 06 May 2026

Kilconly Bingo is operated by Kilconly Community Enterprise Company Limited by Guarantee, an Irish registered charity.

Company Number: 798530
Registered Charity Number: 20206965

Kilconly Bingo operates as a charitable and community fundraising activity.

Because bingo books, flyer pages, raffle tickets, and related entries are issued for specific bingo events and become active for participation in those events, refunds and cancellations are limited as set out below.

This Refund and Cancellation Policy should be read together with the:

Terms of Use;
Terms of Purchase;
Privacy and Cookie Policy;
and published Bingo Rules.

1. Refund Requests Before the Bingo Event Begins

Where a participant contacts the Organiser before the relevant bingo event has commenced, we will make reasonable efforts to assist where appropriate.

Refunds or cancellations may be considered at the Organiser’s discretion where:

a duplicate purchase has occurred;
a payment error has been made;
an incorrect transaction has been processed;
or another genuine administrative issue has arisen.

Any request for cancellation or refund should be submitted as soon as possible and before the commencement of the bingo session.

2. No Refunds After the Bingo Event Commences

Once the relevant bingo event has commenced, entries are generally non-refundable.

This is because:

bingo books;
flyer pages;
and raffle entries

are deemed to be active and in play from the commencement of the event.

Except where required by applicable Irish law, refunds will not normally be issued after:

the bingo session has started;
numbers have begun to be called;
or raffle draws have commenced.

3. Event Cancellation, Postponement, or Technical Disruption

Where a bingo event is:

cancelled;
postponed;
suspended;
or significantly disrupted

due to technical issues, operational difficulties, or circumstances beyond the Organiser’s reasonable control, the Organiser may, acting reasonably and in good faith:

reschedule the event;
transfer entries to a future event;
issue account credit;
or provide refunds where appropriate.

The Organiser’s decision regarding the appropriate remedy in such circumstances shall be final.

4. Payment Errors and Unauthorised Transactions

If you believe:

a payment has been processed incorrectly;
duplicate charges have occurred;
or an unauthorised transaction has taken place,

you should contact the Organiser promptly so the matter can be investigated.

The Organiser reserves the right to request additional information or verification before processing any refund request.

5. Failed Deliveries and Email Issues

Participants are responsible for:

providing an accurate email address;
checking spam or junk folders;
and ensuring they can access their order confirmation and bingo books.

Failure to receive an email due to:

spam filtering;
mailbox limitations;
internet issues;
or incorrect contact information,

does not automatically entitle a participant to a refund where the transaction has been successfully processed.

Reasonable assistance will be provided where possible to help participants access their entries before the bingo event begins.

6. Fraud Prevention and Abuse

The Organiser reserves the right to:

refuse refund requests;
cancel transactions;
suspend participation;
or withhold payments

where fraud, abuse, manipulation, or breach of the Terms of Use, Terms of Purchase, or Bingo Rules is reasonably suspected.

7. Processing of Approved Refunds

Where a refund is approved, refunds will normally be processed using the original payment method used for the transaction.

Refund processing times may vary depending on:

payment provider procedures;
banking systems;
and card issuer processing times.

8. Governing Law

This Refund and Cancellation Policy and any dispute or claim arising out of or in connection with it shall be governed by and construed in accordance with the laws of Ireland.

Participants agree that the courts of Ireland shall have exclusive jurisdiction in relation to any dispute arising under this Policy.

9. Contact Information

For refund requests, payment issues, or related queries, please contact:

Email: info@kilconlybingo.com

Organisation:
Kilconly Community Enterprise Company Limited by Guarantee
Company Number: 798530
Registered Charity Number: 20206965

Join Our Mailing List

Join our newsletter to get informed about our upcoming events

How to Register for Email Notifications

If you have not signed up yet, you can register for email notifications during sign up. Click on the "Sign In" menu and sign up.
If you have already signed up, login using your email address and password and go to the "My Account" page from the menu, to set your mailing list preference.

Privacy & Cookie Policy

PRIVACY AND COOKIE POLICY

Kilconly Bingo

Last Updated: 06 May 2026

Kilconly Bingo is committed to protecting and respecting your privacy and personal data.

This Privacy and Cookie Policy explains how personal information is collected, used, stored, protected, and processed when you:

use the Kilconly Bingo website;
obtain bingo books, flyer pages, or raffle entries;
participate in bingo activities;
or otherwise interact with us.

This Policy should be read together with the:

Terms of Use;
Terms of Purchase;
and published Bingo Rules.

1. Who We Are

Kilconly Bingo is operated by:

Kilconly Community Enterprise Company Limited by Guarantee

Company Number: 798530
Registered Charity Number: 20206965

References in this Policy to “the Organiser”, “we”, “our”, or “us” refer to Kilconly Community Enterprise Company Limited by Guarantee.

For the purposes of the General Data Protection Regulation (“GDPR”) and applicable Irish data protection law, we act as the Data Controller in relation to personal data collected through this website and associated bingo activities.

2. Personal Information We Collect

We may collect and process the following categories of personal data.

Information You Provide Directly

This may include:

name;
email address;
telephone number;
billing information;
purchase history;
bingo book, flyer, and raffle transaction records;
communications or enquiries sent to us;
and information required for prize verification or payment.

Payment Information

Payments are processed securely through independent third-party payment providers such as Stripe or PayPal.

We do not store or process full credit card, debit card, or banking details.

Payment providers process payment information in accordance with their own privacy policies and security procedures.

Technical and Usage Information

When you access our website or obtain bingo entries, certain technical and usage information may be collected automatically, including:

IP address;
browser type;
device information;
operating system;
website usage information;
access times and dates;
referral information;
transaction logs;
and security-related system information.

IP addresses and related technical information may be recorded and retained for purposes including:

fraud prevention;
payment verification;
security monitoring;
system administration;
dispute investigation;
prevention of duplicate or abusive activity;
and protection of the integrity and fairness of bingo operations.

This information is processed only where reasonably necessary for legitimate operational, legal, regulatory, and security purposes.

3. How We Use Personal Data

We process personal data only where necessary and for legitimate operational, legal, and regulatory purposes.

This may include:

processing bingo book, flyer, and raffle purchases;
administering bingo sessions and raffle draws;
verifying winning entries and prize claims;
issuing prize payments;
maintaining event and transaction records;
responding to enquiries, support requests, or complaints;
ensuring the integrity and security of bingo operations;
preventing fraud or misuse;
complying with legal, accounting, regulatory, and charity governance obligations;
and improving the operation and security of the website.

Where appropriate for transparency and verification purposes, limited winner information may be published, including:

first name;
partial surname;
town or county;
or ticket/card reference details.

We do not sell, rent, or trade personal data to third parties.

4. Legal Basis for Processing

Under GDPR and applicable Irish data protection law, we rely on one or more of the following lawful bases for processing personal data.

Contractual Necessity

Processing is necessary to:

provide bingo participation services;
process transactions;
administer prizes;
and fulfil obligations arising from participation.

Legal Obligations

Processing may be necessary to comply with:

Irish law;
financial reporting obligations;
charity governance requirements;
anti-fraud obligations;
regulatory requirements;
and lawful requests from public authorities.

Legitimate Interests

Processing may be necessary for our legitimate interests in:

operating and securing the website;
ensuring fairness and integrity of bingo activities;
fraud prevention;
maintaining operational records;
and protecting participants and the Organiser.

Consent

Where legally required, we rely on consent, including for:

optional marketing communications;
mailing list subscriptions;
or other optional services.

Consent may be withdrawn at any time.

5. Sharing Personal Data

We may share personal data only where reasonably necessary and proportionate.

This may include sharing data with:

payment processing providers;
website hosting and IT service providers;
email service providers;
accountants, auditors, legal advisers, or professional consultants;
regulatory bodies;
law enforcement authorities;
or other parties where required by law.

All third-party providers are required to process personal data securely and in accordance with applicable data protection laws.

We do not authorise third parties to use personal data for their own independent marketing purposes.

6. International Transfers

Some third-party service providers may process data outside the European Economic Area (“EEA”).

Where personal data is transferred internationally, we take reasonable steps to ensure appropriate safeguards are in place in accordance with GDPR requirements.

7. Data Security

We take appropriate technical and organisational measures to protect personal data against:

unauthorised access;
loss;
misuse;
disclosure;
alteration;
or destruction.

These measures may include:

secure website connections;
restricted system access;
password protection;
administrative controls;
system monitoring;
and secure third-party service providers.

While we take reasonable precautions, no internet-based system can be guaranteed to be completely secure.

8. Data Retention

We retain personal data only for as long as reasonably necessary for:

bingo administration;
prize verification;
financial reporting;
legal compliance;
audit purposes;
regulatory obligations;
and charity governance requirements.

Retention periods are determined in accordance with:

Irish legal requirements;
accounting obligations;
and operational necessity.

When data is no longer required, it is securely deleted or anonymised where appropriate.

9. Cookies and Similar Technologies

Kilconly Bingo uses cookies and similar technologies to support the operation, security, and functionality of the website.

Cookies are small text files stored on your device when you visit a website.

Cookies used by Kilconly Bingo may include:

essential website functionality cookies;
session management cookies;
security and fraud prevention cookies;
website performance cookies;
and cookies associated with payment processing or embedded services.

We may also use limited analytics or monitoring tools to help maintain website performance, security, and reliability.

We do not intentionally use advertising or behavioural profiling cookies directly operated by Kilconly Bingo.

However, certain third-party services integrated into the website may use their own cookies or tracking technologies.

10. Types of Cookies We May Use

Strictly Necessary Cookies

These cookies are essential for:

website functionality;
security;
login sessions;
payment processing;
fraud prevention;
and system administration.

The website may not function correctly without these cookies.

Functional Cookies

These cookies may remember user preferences and improve website functionality.

Analytics and Performance Cookies

Where used, these cookies help us understand:

website traffic;
performance;
technical issues;
and general website usage patterns.

Analytics data is generally aggregated and does not directly identify individual users.

Third-Party Cookies

Third-party providers integrated into the website may place cookies or tracking technologies, including:

payment providers;
embedded media services;
security services;
social media integrations;
or analytics providers.

These third parties operate under their own privacy and cookie policies.

11. Managing Cookies

Most web browsers allow you to:

view cookies;
delete cookies;
block cookies;
or control cookie preferences.

You may disable cookies through your browser settings, however some parts of the website may not function properly if certain cookies are disabled.

Browser settings and controls vary depending on the browser and device used.

12. Third-Party Services and Embedded Content

Kilconly Bingo may use or integrate third-party services including:

Stripe;
PayPal;
Zoom;
website hosting providers;
email delivery services;
analytics services;
security services;
and social media platforms.

These services may independently collect information in accordance with their own privacy policies.

We are not responsible for the privacy practices, content, or security of third-party services or external websites.

13. Your Data Protection Rights

Subject to applicable law, you may have the right to:

access personal data held about you;
request correction of inaccurate data;
request deletion of personal data;
restrict or object to certain processing activities;
request portability of your data;
withdraw consent where processing is based on consent;
and lodge a complaint with the Data Protection Commission.

Requests may be subject to identity verification and legal limitations.

14. Children’s Privacy

Kilconly Bingo is intended solely for persons aged 18 years or over.

We do not knowingly collect personal data from minors.

Where we become aware that personal data relating to a person under 18 has been collected, we will take reasonable steps to remove that information.

15. Third-Party Websites

Our website may contain links to external websites or third-party services.

We are not responsible for:

the content;
security;
or privacy practices

of external websites or services not operated by us.

Users should review the privacy policies of third-party websites separately.

16. Changes to This Policy

We reserve the right to update this Privacy and Cookie Policy from time to time to reflect:

legal developments;
regulatory changes;
operational changes;
technology changes;
or updated data protection practices.

The most current version will always be published on the website.

17. Contact Information

If you have questions regarding this Privacy and Cookie Policy or the handling of personal data, please contact: